FAQ

FAQ

Frequently Asked Questions

Our most frequently asked questions are listed below to help you in answering your concerns about the various Roatan shore excursions. If you don’t find the answers to your questions, please contact us by email or telephone. 

Does The Driver & Tour Guide Carry Change?

NO. Company policy prohibits drivers and guides to carry change. 

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Does The Driver & Tour Guide Speak English?

YES. All our drivers and guides speak fluent English and Spanish.

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Do You Have A Refund & Cancellation Policy?

YES. Our refund & cancellation terms may be found on our booking policy.

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Is Gratuity/Tips Necessary, And How Much?

NO. Gratuity/Tips are not necessary, amount is up to island guest.

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Is Gratuity/Tips Included With My Excursion?

NO. Gratuity/tips are not included with your excursion.

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Do I Need To Provide Proof Of Booking?

YES. Please print first page of the paid booking invoice and provide to your tour guide upon arrival.

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Do I Have To Pay My Booking In Advance?

YES. All bookings with the exception of boat charters are paid in full.

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Are There Any Hidden Costs or Fees?

NO. There are no additional costs or fees related to your booking.

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Should I Notify My Bank Or Credit Card Company?

YES. If you plan on using your credit card out of the United States or place of origin.

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What Do I Bring On My Excursion?

We recommend; hat, sunglasses, sunscreen, beach towel, camera, OFF Bug Spray, and anything excursion specific that is not provided to you.

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May I Bring/Use Non Prescribed Drugs or Medications?

NO. DRET strictly prohibits the possession and use of any non prescribed drugs and medications during any of our excursions or tours. 

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Do I Bring Cash, Credit Card, Or Both?

YES. For incidentals, the US Dollar is used widely, as is the Honduran Lempira. Some establishments may not accept credit cards. Ripped twenty dollar bills may not be accepted.

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What Should I Wear?

Comfortable clothing; bathing suit, shorts, sundress, t-shirt, tank top, sandals, tennis shoes, etc..

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May I Bring My Wheelchair OR Mobility Scooter?

YES. Unit must fold or collapse and prior notice must be given to Discover Roatan™ Excursions & Tours. Keep in mind, not all island attractions are 100% wheelchair accessible. 

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